Terms of Service

1. Acceptance of these terms

These terms govern access to and use of Hyper (the “Service”), provided by [ COMPANY LEGAL NAME ], a company registered in England and Wales under company number [ COMPANY NUMBER ], registered office [ REGISTERED ADDRESS ] (“Hyper”, “we”). By creating an account or otherwise using the Service, you and, where you act on behalf of an organisation, that organisation (“you”) agree to be bound by these terms.

2. The Service

Hyper is a web-based platform that helps UK planning professionals research planning history and policy, draft planning submissions with AI assistance, and manage planning projects. We may add, change or remove features from time to time.

3. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You’re responsible for activity that happens under your account. An organisation account owner or admin can invite collaborators and control what they can access within that organisation’s projects.

4. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to infringe anyone’s rights;
• attempt to gain unauthorised access to the Service or another organisation’s data;
• reverse engineer, scrape, or attempt to extract the Service’s underlying models or source data in bulk, other than your own organisation’s content;
• upload content you don’t have the right to upload; or
• use the Service to generate content that is unlawful, defamatory, or knowingly misleading in a planning submission.

You remain responsible for reviewing AI-assisted drafting output before relying on it or submitting it to a third party, including a local planning authority or the Planning Inspectorate.

5. Fees and payment

[ PLACEHOLDER — no self-serve billing is live at the time of writing. This section needs to describe whatever actual commercial arrangement customers sign up under (e.g. invoiced subscription, agreed separately per organisation), including price changes, renewal, and what happens to your data if a subscription lapses. ]

6. Your content

You (or your organisation) own the content you upload to and create within Hyper (“Your Content”). You grant us a licence to host, process and display Your Content solely to provide the Service to you. We don’t claim ownership of Your Content, and we don’t share it with other customers.

7. Data protection and confidentiality

Our collection and use of personal data is described in our Privacy Policy. Your Content is not used to train any AI model, ours or a third party’s. Each organisation’s projects are logically isolated from other organisations’ data.

8. Intellectual property

Other than Your Content, the Service — including its software, design, and underlying research datasets — is owned by Hyper or its licensors and is protected by intellectual property laws. These terms don’t grant you any rights to our trademarks or branding.

9. Warranties and disclaimers

The Service is provided on an “as available” basis. AI-generated research and drafting output is a starting point for your own professional judgement, not a substitute for it — we don’t warrant that any output is complete, accurate, or fit for submission without your review. We don’t exclude liability that can’t lawfully be excluded under English law (for example, for death or personal injury caused by our negligence, or fraud).

10. Limitation of liability

Subject to Section 9, neither party’s total liability arising out of or in connection with these terms will exceed [ X months’ fees paid by you in the 12 months before the claim arose ]. Neither party is liable for indirect or consequential losses.

11. Term and termination

These terms apply for as long as you have an active account. Either party may terminate for the other party’s uncured material breach. We may suspend or terminate your access if you breach Section 4 (Acceptable use). On termination, your right to access the Service ends; we’ll retain or delete Your Content in line with our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. We’ll update the “last updated” date above, and tell account holders about material changes. Continuing to use the Service after a change takes effect means you accept it.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

14. Contact us

Questions about these terms: hello@hyper-planning.com.